Key Responsibilities

• Provide expert assistance to customers and internal teams on platform-related questions.

• Set up and configure lead and client accounts, ensuring a smooth experience.

• Investigate and document technical issues for the Product team.

• Maintain and improve our knowledge base through articles and tutorials.

• Share customer feedback and product improvement ideas.

• Keep up to date with SEO trends and best practices.

• At least 2 years’ experience in Customer Support, SEO, or a similar role.

• Experience in a SaaS environment is an advantage.

• Excellent communication, analytical and organisational skills.

• Team player with a proactive, customer-focused mindset.

• Fluent English required; any additional language is a plus.

Why Join Oncrawl

At Oncrawl, we love to go far… together! Curiosity, high standards, and kindness guide the way we work, learn, and grow as a team.

You’ll join an international, passionate, and genuine team where ideas flow freely and everyone makes a real impact on our projects and shared success.

Here’s what the Oncrawl adventure brings you:

• Everyday flexibility: adaptable working hours and up to 3 remote days per week

• RTT

• Edenred meal card (€8/day, 60% covered)

• Alan health insurance, 60% covered

• Access to the Wellpass program (formerly Gymlib) for the sports membership of your choice

• Training budget to keep learning and growing

• Young parents program: full salary maintained during maternity/paternity leave

• Happy You : +2 paid vacation days once you pass your trial period

And above all, a vibrant and caring team culture, fueled by seminars, workshops, and shared moments throughout the year

Recruitment Process

1 / HR Interview
2/ Case Study & Presentation

3/ Team Fit Interview

4/ Reference Call

5/ Final Offer